Summit : FF1325SS 10.4 cu. ft. Counter-Depth Top-Freezer Refrigerator - Stainless Steel Doors Review

Summit : FF1325SS 10.4 cu. ft. Counter-Depth Top-Freezer Refrigerator - Stainless Steel Doors
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I purchased this fridge because I had a tiny kitchen. On a cu ft basis it is one of the most expensive fridges you can buy. I have redone 3 kitchens in the past 5 years, and have spent about $30,000 on appliances. I have never seen such poor quality. The MAIN problem is that the refrigerator slopes--the bottom is 2" further away from the wall than the top even after I adjust the legs as far into the cavity as possible--it looks like a s___ show. I called Mark Goldman (Summit customer service) to help solving the problem. First he claimed this was how the fridge was designed--the door should close slowly. I said it doesn't--it SLAMS shut. Then clearly demonstrating the design story was invalid, Mark told me I could build up my floor with shims! I said that was ridiculous for $1000 fridge (it's $300 extra for the icemaker). He said I needed proof there was a problem, so I sent an email with a photo of the slanted fridge and a photo of a 36" level on the floor to show it was level (i tried to paste photos here, but can't). Under pressure from the retailer, Summit sent a service rep. The service rep agreed the floor was level and the legs were into the cavity, so there was nothing he could do to fix the problem--that there was clearly a manufacturing or design flaw. When Summit received this information, they said since it wasn't a MANUFACTURING flaw (it was the design flaw--so ALL fridges will have the same problem), they weren't required to do anything about it. So I'm living with the problem.
As an aside, the rest of the quality is no better. the produce drawer is plastic and doesn't slide on the guides well, so soon it will break no matter how careful I am.



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SUMMIT Appliance has been a leader in specialty refrigeration and major appliances since 1969. They serve a number of market segments in household, commercial, medical, scientific and professional refrigerators, freezers, ranges and other unique appliances. SUMMIT offers frost-free refrigerator-freezers with slim dimensions for smaller kitchens and superior construction for years of reliable service. The FF1325SS has one of the largest interior capacities in the industry to fit into a 24 footprint. Adjustable glass shelves and full door racks in both compartments provide users with plenty of storage options to accommodate all sorts of items. The deluxe interior includes an extra-large freezer, interior lighting, and crisper. Frost-free operation guarantees quality cooling with minimum maintenance. Energy efficient and fully featured, the FF1325SS has a platinum cabinet and a fingerprint-proof stainless steel door. Its modern style makes this unit an elegant addition to any home kitchen with limited space but high standards. GENII stainless steel doors is the next generation of door finishes to blend the elegance and grain of stainless steel, with the ease of cleaning of conventional finishes. GENII stainless steel is a remarkable blend of metals, putting a stainless steel coating (rather than just a painted imitation) on rust-proof galvanized steel, and finishing with a thin clear lacquer coating that is easy to clean. Consumers get the best of all worlds, with an actual stainless steel material, grain and appearance; magnetic properties (from the under-the coating-steel), and cleaning ease with Summit's fingerprint-free coating.

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